User Management

• Self-registration for new users
• Secure login using biometric authentication (Fingerprint / Face ID) *
• Change password and password recovery
• Change username
• Username retrieval
  *Biometric authentication is subject to device compatibility.

Accounts

• Account summary and detailed account information
• View transaction history
• Change account nickname
• View and download account statements
• Generate an IBAN letter
• View standing instructions

Cards

• View debit cards
• View debit card details
• Request a new debit card
• Instantly freeze or unfreeze a debit card
• Activate debit card

Financing

• View active financing details
• Review recent financing transactions

Investments

• View investment details
• Access the Investment Portal

Transfers

• Transfers between your own accounts
• Transfers to other KFH accounts
• Local transfers
• International transfers
• Manage transfer beneficiaries
• Track payment status
• View standing instructions for transfers

E-Services

• Account statements
• Currency converter
• Request a cheque book
• Request a new debit card
• Apply for new financing
• Request a new account
• Request a new Wakala Investment Account
• View service request history

Communication

• Contact Us information
• Send messages and inquiries
• View message history
• Receive notifications for important updates and activities

Experience Secure Digital Banking

KFH PLC Online combines security, convenience, and functionality to give you full control over your finances—whether you are at home, at work, or on the go.

Register today and experience a seamless digital banking journey with KFH PLC.

New User Registration (Web & Mobile App)

You can register for KFH PLC Online Banking via either the website or the mobile app using the same process.

Step 1: Access Registration
Choose one of the following options:

• Website:
  Visit www.uk.kfh.com and click Login/Register (top right), then select Private Online Banking → Register to MyE-Bank
• Mobile App:
  Download the KFH PLC Mobile Banking App from the Apple App Store or Google Play Store, then tap Sign Up

Step 2: Enter Your Details
Provide the following information:

• Account number (8 digits)
• Card number (first 6 digits and last 4 digits only)
• Debit Card PIN

Step 3: Accept Terms

• Read and accept the Terms & Conditions
• Confirm your consent to receive electronic statements only (paper statements will be discontinued)
• Click Next (website) or Continue (mobile app)

Step 4: Create Your Login Credentials

• Create a username (minimum 8 characters)
• Create and confirm a password, which must include:
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character

Step 5: Registration Complete

• Your username will be successfully created
• You will be redirected to the login page to access your account

Forgot Password (Web & Mobile App)

If you already have a username but need to reset your password, follow the same process on both the website and mobile app:

Step 1: Access Forgot Password
Choose one of the following:

• Website:
  Visit www.uk.kfh.com → Login/Register → Private Online Banking → Forgot Password
• Mobile App:
  Open the KFH PLC Mobile Banking App and tap Forgot Password

Step 2: Enter Username

• Enter your username

Step 3: Verify Your Details
Provide the following information:

• Account number (8 digits)
• Card number (first 6 digits and last 4 digits)
• Debit Card PIN

Step 4: Set New Password

• Enter and confirm a new password (must include):
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character

Step 5: Completion

• Your password will be reset successfully
• You will be redirected to the login page

Forgot Username (Web & Mobile App)

If you have forgotten your username, you can retrieve it using the same process on both the website and mobile app.

Step 1: Access “Forgot Username”
Choose one of the following options:

• Website:
  Go to www.uk.kfh.com → Login/Register → Private Online Banking → Username Reminder
• Mobile App:
  Open the KFH PLC Mobile Banking App and tap Forgot Username

Step 2: Verify Your Details
Provide the following information:

• Account number (8 digits)
• Card number (first 6 digits and last 4 digits)
• Debit Card PIN
• One-Time Passcode (OTP) sent to your registered mobile number

Step 3: Completion

• Your username will be displayed on the screen.